Previous Projects

COVID Testing and Mass Vaccination Events

Problem: During the COVID-19 pandemic, local health system needed to develop the quick and scalable solution to test patients for Covid-19. In addition, the system needed to develop an efficient process to vaccinate thousands of individuals.
Strategies: Lean Six Sigma methods were instrumental in developing efficient processes to maximize reach with limited resources. Gemba walks allowed for continuing improvement to eliminate waste and bottlenecks. Process maps and protocols were developed, which allowed for quick training and knowledge transfer.
Results: Deployed mass testing and vaccination clinics in a short turnaround time. Exceeded patient throughput goals.

Problem: The multi-specialty clinic was experiencing high no-show rates and poor customer service from their current patient engagement vendor.
Services Provided/Strategies: Led the vendor search process, including coordinating demos, KLAS research, and reference checks. Served as project manager for the project cycle.
Results: After transitioning to a new vendor and implementing best practices, no-shows decreased by 40-50%, and the clinic recovered $30,000 in revenue, resulting in a 5:1 return on investment.

Problem: Primary care clinic was experiencing high no show rates for new patients resulting in missed revenue and decreased market share.
Strategies: Utilizing predictive analytic tools, developed a process to proactively target those individuals likely to no-show appointments. Lean and six sigma methodologies utilized to develop clear processes that resulted in the desired outcome.
Results: 35% reduction in no-show rates, $13,000 est. increase in charges/month.

Problem: Outpatient cardiology practice lacked experience with the CMS quality reporting program and engaged a consultant for an impact analysis.
Strategies: Conducted a cost-benefit analysis to identify the impact of participating in the payer program. Completed a prospective analysis to estimate cost of participation for 5 years.
Results: Determined that the cost of participation was not offset by the penalties for not reporting due to the cardiologist retirement timeline. Physician was able to make a data-driven decision and minimize impact to his practice.